Cancellation and Returns Policy

Cancellation and Refund Policy

At The Grid Store, we strive to provide our customers with the best shopping experience possible. If for any reason you need to cancel your order or request a refund, please review our Cancellation and Refund Policy below.

  1. Cancellation:
  • You may cancel your order at any time before it has been shipped for a full refund. To cancel your order, please contact our customer service team as soon as possible with your order number.
  • Once your order has been shipped, it cannot be canceled. However, you may still be eligible for a refund, as outlined in our refund policy.
  1. Refund:
  • Refunds are only possible if requested within 72 hours of delivery. If you are not completely satisfied with your purchase, please contact us within this timeframe to initiate the refund process.
  • To be eligible for a refund, the item must be returned in its original condition, unused, and in its original packaging. Please note that return shipping costs are the responsibility of the customer.
  • Once we receive the returned item and verify its condition, we will process your refund within 15 business days using the original method of payment. Please allow additional time for the refund to reflect in your account, depending on your payment provider.
  1. Exceptions:
  • Some products may not be eligible for cancellation or refund due to their nature, such as personalized or custom-made items. Please check the product description or contact us for more information before placing your order.
  • Refunds will not be issued for items damaged or lost during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to protect your return shipment.
  1. Contact Us:
  • If you have any questions or concerns about our Cancellation and Refund Policy, or if you would like to initiate a cancellation or refund request, please contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase.

By placing an order on our website, you agree to abide by the terms of our Cancellation and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.